All Systems Operational

Uptime over the past 90 days. View historical uptime.
Single Sign-On (SSO) ? Operational
90 days ago
100.0 % uptime
Today
LIMOSS SSO Portal ? Operational
90 days ago
100.0 % uptime
Today
API Gateway ? Operational
90 days ago
100.0 % uptime
Today
Devolved Admin Portal (DAP) ? Operational
90 days ago
100.0 % uptime
Today
Secure Data Exchange (SDE) ? Operational
90 days ago
100.0 % uptime
Today
Delegated Data Manager (DDM) ? Operational
90 days ago
99.99 % uptime
Today
Delegated Audit Manager (DAM) ? Operational
90 days ago
100.0 % uptime
Today
Gemini ? Operational
90 days ago
99.92 % uptime
Today
Market Business Glossary ? Operational
90 days ago
100.0 % uptime
Today
Message Exchange ? Operational
90 days ago
100.0 % uptime
Today
Structured Data Capture (SDC) ? Operational
90 days ago
100.0 % uptime
Today
Faster Claims Payment (FCP) ? Operational
90 days ago
100.0 % uptime
Today
Global Events Observer (GEO) ? Operational
90 days ago
100.0 % uptime
Today
LIMOSS Academy ? Operational
90 days ago
100.0 % uptime
Today
LIMOSS Service Desk ? Operational
90 days ago
100.0 % uptime
Today
LIMOSS Website Operational
90 days ago
100.0 % uptime
Today
Single Sign-On (Pre-Prod) ? Operational
90 days ago
100.0 % uptime
Today
Devolved Admin Portal (Pre-Prod) ? Operational
90 days ago
100.0 % uptime
Today
API Gateway (Pre-prod) ? Operational
90 days ago
100.0 % uptime
Today
LIMOSS SSO Portal (Pre-prod) ? Operational
90 days ago
100.0 % uptime
Today
Secure Data Exchange (Pre-Prod) ? Operational
90 days ago
100.0 % uptime
Today
Message Exchange (MAT) ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Message Exchange Service Notification - Production Planned Maintenance Jun 28, 2025 08:00-14:00 BST

Dear Message Exchange Admin,

What is this notification about?
This notice is to advise you of planned maintenance within the Production environment for the Message Exchange Market Service.

When is the maintenance scheduled?
Saturday 28 June 2025 @ 08:00 (UK) to 14:00 (UK).

How does it impact me?
During the scheduled maintenance window, users will not be able to access the Message Exchange Service in Production.

What action must I take?
Please inform anyone in your Organisation that uses the Message Exchange in Production of this scheduled maintenance.

Next update
No further updates will be sent.

Support
If you require assistance please contact the LIMOSS Service Desk servicedesk@limoss.london.
Posted on Jun 24, 2025 - 12:29 BST
Jun 25, 2025

No incidents reported today.

Jun 24, 2025
DDM Service Notification - Network Exception Errors
Resolved - Dear DDM admin,

What is this notification about?
This notice is to confirm the incident which was impacting the DDM Production Market Service has been resolved.

What action must I take?
Please cascade this information to the DDM users within your organisation.

Support
If you require assistance please contact the DDM Service Desk on details below:

CTi DDM Service Desk
Phone: +44 800 024 6089
Click here for regional numbers
DDM Service Portal: https://charlestaylor.service-now.com/dasats
Jun 24, 16:02 BST
Update - No operational issues were reported overnight; CTi and Microsoft will continue to monitor throughout the day to ensure no issues reappear as usage of DDM returns to normal.

A final update will be sent at close of play today 24 June 2025.
Jun 24, 10:07 BST
Monitoring - CTi with Microsoft, have resolved the issue that was preventing users from being able to add/modify or delete data within DDM. Users are advised that they may start to use the system once again. Monitoring will continue this evening and an update will sent on Tuesday 24th June.
Jun 23, 17:37 BST
Update - CTi are continuing to work with Microsoft to identify a resolution; a further update will be sent by close of play today.
Jun 23, 15:11 BST
Update - We are continuing to investigate this issue.
Jun 23, 11:22 BST
Investigating - Dear DDM Company Admin,

What is this notification about?
This notice is to advise you that CTI are currently investigating an issue that is impacting the DDM Production Market Service.

How does it impact me?
Users may experience a Network Exception Error when attempting to perform any actions in DDM. CTI have engaged Microsoft to assist in the investigation and the issue is being actively worked on.

What action must I take?
Please cascade this information to the DDM users within your organisation.

Next update
CTI are working with Microsoft and further comms will be issued as soon as we have an update regarding this issue.

Support
If you require assistance please contact the DDM Service Desk on details below:

CTi DDM Service Desk
Phone: +44 800 024 6089
Click here for regional numbers
DDM Service Portal: https://charlestaylor.service-now.com/dasats
Jun 23, 11:03 BST
Jun 23, 2025
Jun 22, 2025

No incidents reported.

Jun 21, 2025

No incidents reported.

Jun 20, 2025
DDM Service Notification - Production Planned Maintenance
Completed - The scheduled maintenance has been completed.
Jun 20, 22:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 20, 18:00 BST
Scheduled - Dear DDM Company Admin,

What is this notification about?
This notice is to advise you of maintenance activities within the Production environment for the DDM Market Service to deliver the BAU Maintenance Release 4.7.0.8.

When is the maintenance scheduled?
Friday 20 June 2025 @ 18:00 (UK) to 22:00 (UK).

How does it impact me?
During the scheduled maintenance window, users will not be able to access the DDM and Data Extract Production Service.

What action must I take?
Please cascade this information to the DDM and Data Extract users within your organisation.

Support
If you require assistance, please contact the DDM Service Desk on details below:

CTi DDM Service Desk
Phone: +44 800 024 6089
Click here for regional numbers
DDM Service Portal: https://charlestaylor.service-now.com/dasats
Jun 17, 13:44 BST
Jun 19, 2025

No incidents reported.

Jun 18, 2025

No incidents reported.

Jun 17, 2025
LIMOSS SSO services & API Gateway Notification - Production Planned Maintenance
Completed - The scheduled maintenance has been completed.
Jun 17, 22:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 17, 19:00 BST
Scheduled - Dear Authorised Contact

What is this notification about?
This notice is to advise you of planned maintenance within the Production environment which will affect the LIMOSS Portal, LIMOSS SDE, LIMOSS Devolved Admin Portal (DAP), LIMOSS API Gateway and all APIs provided via the Gateway as the certificates are being renewed.

When is the maintenance scheduled?
Tuesday 17th June 2025 between 19:00 and 22:00 (UK).

How does it impact me?
During the maintenance window, LIMOSS Portal, LIMOSS SDE, LIMOSS DAP, LIMOSS API Gateway and all APIs provided via the Gateway will be unavailable to all users.

LIMOSS SSO authentication, and access to other services such as DDM are not expected to be impacted by this outage.

What action must I take?
All organisations are requested to:
1. Inform relevant colleagues that this maintenance is taking place and that users may experience problems
with the services listed above during the stated date and times.
2. As our certificate is being updated for the API Gateway, you may need to update your record of it.
see point 4 below.
3. During this maintenance window, users experiencing any problems calling APIs are advised to wait until
the outage has completed and to retry their request.
4. After the maintenance has completed, we advise all API subscribers and API publishers to test call an API via the PROD LIMOSS API Gateway
o API publishers are advised to check that their app can correctly validate the JSON Web Token (JWT)
received from the API Gateway.
o If the call is successful, no further action is required.
o If the call fails, please update the Public key which can be found here
https://api.londonmarketgroup.co.uk/discovery/keys or alternatively contact the LIMOSS Service Desk.

Next update
No further communications will be sent.

Support
If you require assistance please contact the LIMOSS Service Desk servicedesk@limoss.london.
Jun 17, 13:34 BST
Jun 16, 2025

No incidents reported.

Jun 15, 2025

No incidents reported.

Jun 14, 2025

No incidents reported.

Jun 13, 2025
DDM Service Notification - Production Maintenance
Completed - The scheduled maintenance has been completed.
Jun 13, 22:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 13, 18:00 BST
Scheduled - Dear DDM Company Admin,

What is this notification about?
This notice is to advise you of maintenance activities within the Production environment for the DDM Market Service to deliver the BAU Maintenance Release 4.7.0.7.

When is the maintenance scheduled?
Friday 13th June 2025 between 18:00 (UK) and 22:00 (UK).

How does this impact me?
During the maintenance window, users will not be able to access the DDM and Data Extract Production Service.

What action must I take?
Please cascade this information to the DDM and Data Extract users within your organisation.

Support
If you require assistance, please contact the DDM Service Desk on details below:

CTi DDM Service Desk
Phone: +44 800 024 6089
Click here for regional numbers
DDM Service Portal: https://charlestaylor.service-now.com/dasats
Jun 10, 15:37 BST
DDM Service Notification - Performance Issues
Resolved - Dear DDM Company Admin,

What is this notification about?
This notice is to confirm that CTI have completed the key tasks to resolve the performance issues that were impacting the DDM Production Service.

There are however some on-going activities relating to the archiving of data for non DDM Elective orgs. This will continue as CTI have committed to archive the data across the top 5 tables in DDM. The activities will have no impact on those orgs who currently use the DDM Elective service but should continue to help improve overall performance in DDM.

What action must I take?
Please cascade this information to the DDM and Data Extract users within your organisation.

Support
If you require assistance, please contact the DDM Service Desk on details below:

CTi DDM Service Desk
Phone: +44 800 024 6089
Click here for regional numbers
DDM Service Portal: https://charlestaylor.service-now.com/dasats
Jun 13, 15:25 BST
Update - Dear DDM Company Admin,

What is this notification about?
This notice is to update you on the progress of fixing the intermittent performance issues impacting the DDM Production Market Service.

Progress update
Over the last two weeks CTI have undertaken a number of activities to mitigate the on-going performance issues being experienced. These include:

- Increasing the CPU capacity
- Rebuilding indexes for the Bulk Delete process
- Fixing a defect with the Bulk Upload process
- Data Segregation for non-elective DDM contracts

The final fix is due to be implemented on Friday 6th June alongside the BAU Maintenance release. This will involve optimising the logic for the table ‘ValueChangeDataCapture’ for Risk and Premium BDXs and should resolve the remaining issues.

What action must I take?
Please cascade this information to the DDM and Data Extract users within your organisation.

Support
If you require assistance, please contact the DDM Service Desk on details below:

CTi DDM Service Desk
Phone: +44 800 024 6089
Click here for regional numbers
DDM Service Portal: https://charlestaylor.service-now.com/dasats
Jun 5, 16:21 BST
Identified - Dear DDM Company Admin,

What is this notification about?
This notice is to update you on the intermittent performance issues impacting the DDM Production Market Service.

Progress update
CTI have identified a number of queries (eg. bulk upload, bulk delete, processing large BDX files) which may trigger increased CPU utilisation on DDM leading to slowness and performance degradation. CTI continue to investigate and are looking at options for optimisation and performance tuning.

What action must I take?
Please cascade this information to the DDM users within your organisation.

Next update
A further update will be provided once CTI are able to implement a fix to improve the DDM performance.

Support
If you require assistance, please contact the DDM Service Desk on details below:

CTi DDM Service Desk
Phone: +44 800 024 6089
Click here for regional numbers
DDM Service Portal: https://charlestaylor.service-now.com/dasats
May 12, 12:08 BST
Investigating - Dear DDM Company Admin,

What is this notification about?
This notice is to advise you that CTI are currently investigating slowness and performance issues on the DDM Production Market Service.

How does it impact me?
Users may experience intermittent slowness across DDM, which is not isolated to any specific functionality within the application. The slowness typically lasts for a short period before recovering automatically.

What action must I take?
Please cascade this information to the DDM users within your organisation.

Next update
CTI are actively investigating several scenarios that could be contributing to the performance issues. A further update will be issued once CTI have been able to identify the root cause.

Support
If you require assistance, please contact the DDM Service Desk on details below:

CTi DDM Service Desk
Phone: +44 800 024 6089
Click here for regional numbers
DDM Service Portal: https://charlestaylor.service-now.com/dasats
May 8, 14:59 BST
Jun 12, 2025

No incidents reported.

Jun 11, 2025

No incidents reported.

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