Resolved -
Dear SDC Admin,
As previously communicated, the SDC Service has received unusually high volumes of submissions during the last few months.
Following analysis, it has been determined that a high number of duplicate contracts are being received from the PPL Placing Platform (we assessed a material impact to duplicate contracts emerging post PPL R2.6 on 14th June). LIMOSS has lowered the priority of these duplicate submissions initially, and they have now been classed with a ‘Rejected’ status in the SDC Portal with a rejection reason of ‘PPL Duplicate submission’. Making these changes means that the SDC service users do not incur incremental costs from processing duplicate contracts.
In the unlikely event you require any duplicate submissions to be processed, please raise a ticket with the LIMOSS Service Desk, as we archive submissions for 90 days. If you are unsure, you can search for your organisation’s submissions in the SDC portal.
Please forward this to your organisation’s SDC users – details of which, you can also find in the SDC portal.
Your understanding is greatly appreciated, and if you have any further questions, please contact the LIMOSS Service Desk.
Jul 25, 11:28 BST
Investigating -
Dear SDC Admins,
What is this notification about?
This notice is to advise you that the SDC market service has a backlog of submissions to process and there will be delays in getting them completed.
How does it impact me?
Please continue to submit to SDC as you usually would, but note that the submissions will take longer than usual.
What action must I take?
Please cascade this information to the SDC users within your organisation.
Next update
Processing times are expected to come down over the course of the week. Unless that changes, there will be no further update.
Support
If you require assistance please contact the Service Desk on details below:
Jul 1, 12:21 BST