DDM Service Notification - Planned Disaster Recovery (DR) Test

Scheduled for Mar 7, 08:00 - 22:00 GMT

Scheduled

Dear DDM Company Admin,

What is this notification about?
This notice is to advise you of a planned Disaster Recovery (DR) test on the DDM Production Market Service, as part of our commitment to maintaining and testing business continuity plans.

When is the DR Test scheduled?
Saturday 7th March 2026 from 08:00 (UK) to 22:00 (UK).

How does it impact me?
During the scheduled DR window, users will not be able to access the DDM and Data Extract Production Service. The maintenance screen will display for front end users, Data Extract users will be logged out.

What action must I take?
Please cascade this information to the DDM and Data Extract users within your organisation.

Next update
A reminder notification will be issued to you, the day before the DR Test.

Support
If you require assistance, please contact the DDM Service Desk on details below:

CTi DDM Service Desk
Phone: +44 800 024 6089
Click here for regional numbers
DDM Service Portal: https://charlestaylor.service-now.com/dasats
Posted Feb 27, 2026 - 10:27 GMT
This scheduled maintenance affects: Delegated Data Manager (DDM).