DDM Service Notification - MAT Environment Refresh

Scheduled for Jan 27, 09:00 GMT - Jan 29, 18:00 GMT

Scheduled

Dear DDM Company Admin,

What is this notification about?
This notice is to advise you of a planned refresh of the MAT (Pre-Production) environment for the DDM Market Service.

When is the environment refresh scheduled?
09:00 (UK) on Tuesday 27th January 2026 @ to 18:00 (UK) on Thursday 29th January 2026.

How does it impact me?
During the refresh activity, users will not be able to access the DDM and Data Extract Service in MAT (Pre-Prod).

What action must I take?
Please cascade this information to the DDM and Data Extract users within your organisation.

Support
If you require assistance, please contact the DDM Service Desk on details below:

CTi DDM Service Desk
Phone: +44 800 024 6089
Click here for regional numbers
DDM Service Portal: https://charlestaylor.service-now.com/dasats

Posted Jan 15, 2026 - 15:09 GMT

This scheduled maintenance affects: Delegated Data Manager (DDM).