DDM Service Notification - Production Maintenance

Scheduled for Oct 16, 18:00 - 18:30 BST

Scheduled

Dear DDM Company Admin,

What is this notification about?
This notice is to advise you of maintenance activities within the Production environment for the DDM Market Service to replace an expiring certificate.

When is the maintenance scheduled?
Friday 16th October 2026 between 18:00 (UK) and 18:30 (UK).

How does this impact me?
During the maintenance window, users will not be able to access the DDM or Data Extract Production Service.

What action must I take?
Please cascade this information to the DDM and Data Extract users within your organisation.

Support
If you require assistance, please contact the CTI Service Desk on details below:

CTi DDM Service Desk
Phone: +44 800 024 6089
DDM Service Portal: https://ctinsuretech.service-now.com/csm
Posted Oct 13, 2026 - 13:57 BST
This scheduled maintenance affects: Delegated Data Manager (DDM).