DDM Service Notification - Production Maintenance

Scheduled for Nov 7, 18:00 GMT  -  Nov 8, 06:00 GMT

Scheduled

Dear DDM Company Admin,

What is this notification about?
This notice is to advise you of maintenance activities within the Production environment for the DDM Market Service to deliver the BAU maintenance release 4.8.0.4. This is the re-planned release from 31st October.

When is the maintenance scheduled?
Friday 7th November 2025 at 18:00 (UK) to
06:00 (UK) on Saturday 8th November 2025.

How does this impact me?
During the maintenance window, users will not be able to access the DDM or Data Extract Production Service.

What action must I take?
Please cascade this information to the DDM and Data Extract users within your organisation.

Support
If you require assistance, please contact the DDM Service Desk on details below:

CTi DDM Service Desk
Phone: +44 800 024 6089
Click here for regional numbers
DDM Service Portal: https://charlestaylor.service-now.com/dasats
Posted Nov 04, 2025 - 14:14 GMT
This scheduled maintenance affects: Delegated Data Manager (DDM).