GEMINI Service Notification - UI Slow Performance Incident

Incident Report for LIMOSS

Update

Dear GEMINI User,

What is this notification about?
This is to update you on the ongoing incident which is impacting the GEMINI User Interface.

Progress update
The GEMINI UI performance remains stable, with some pages experiencing slightly extended load times. Ecliptic and their system provider continue to progress the investigation to identify the root cause to ensure the incident is fully resolved.

What action must I take?
Please cascade this information to all GEMINI users within your organisation.

Next update
A further notification will be issued once an update has been provided by Ecliptic.

Support
If you require assistance, please contact the Ecliptic Helpdesk: geminihelpdesk@ecliptic.tech.
Posted Jan 14, 2026 - 16:34 GMT

Identified

Dear GEMINI User,

What is this notification about?
This is to update you on the ongoing incident which is impacting the GEMINI User Interface.

Progress update
The performance of the GEMINI User Interface has now significantly improved. Ecliptic and their system provider are continuing to work on the incident to ensure it is fully resolved.

What action must I take?
Please cascade this information to all GEMINI users within your organisation.

Next update
A further notification will be issued once an update has been provided by Ecliptic.

Support
If you require assistance, please contact the Ecliptic Helpdesk: geminihelpdesk@ecliptic.tech.
Posted Jan 08, 2026 - 11:00 GMT

Investigating

Dear GEMINI User,

What is this notification about?
This notice is to advise you that Ecliptic and their system provider are currently investigating an incident impacting the GEMINI Production Market Service.

How does it impact me?
Users may experience slow performance (delays) when accessing the GEMINI User Interface.
This is not impacting API calls being sent to GEMINI.

What action must I take?
Please cascade this information to the GEMINI users within your organisation.

Next update
A further notification will be issued once an update has been provided by Ecliptic.

Support
If you require assistance, please contact the Ecliptic Helpdesk: geminihelpdesk@ecliptic.tech.
Posted Jan 07, 2026 - 13:57 GMT
This incident affects: Gemini.