DDM Service Notification - Production Maintenance

Scheduled Maintenance Report for LIMOSS

Completed

Dear DDM Company Admin,

What is this notification about?
This notice is to advise you that the maintenance activities for the DDM Market Service which were due to take place this evening, have been delayed. This is due to an on-going issue with Microsoft Azure which could impact the CTI deployment.

The BAU maintenance release 4.8.0.4 will be re-planned for Friday 7th November. Further comms will be issued next week as a reminder.

What action must I take?
Please cascade this information to the DDM and Data Extract users within your organisation.

Support
If you require assistance, please contact the DDM Service Desk on details below:

CTi DDM Service Desk
Phone: +44 800 024 6089
Click here for regional numbers
DDM Service Portal: https://charlestaylor.service-now.com/dasats
Posted Oct 31, 2025 - 14:19 GMT

Scheduled

Dear DDM Company Admin,

What is this notification about?
This notice is to advise you of maintenance activities within the Production environment for the DDM Market Service to deliver the BAU maintenance release 4.8.0.4.

When is the maintenance scheduled?
Friday 31st October 2025 at 18:00 (UK) to
06:00 (UK) on Saturday 1st November 2025.

How does this impact me?
During the maintenance window, users will not be able to access the DDM or Data Extract Production Service.

What action must I take?
Please cascade this information to the DDM and Data Extract users within your organisation.

Support
If you require assistance, please contact the DDM Service Desk on details below:

CTi DDM Service Desk
Phone: +44 800 024 6089
Click here for regional numbers
DDM Service Portal: https://charlestaylor.service-now.com/dasats
Posted Oct 28, 2025 - 15:38 GMT
This scheduled maintenance affected: Delegated Data Manager (DDM).