DDM Service Notification - Production Maintenance

Scheduled for Dec 10, 17:00 - 18:00 GMT

Scheduled

Dear DDM Company Admin,

What is this notification about?
This notice is to advise you of maintenance activities within the Production environment for the DDM Market Service to renew an expiring certificate on the TIDE SSRS Reporting Server.

When is the maintenance scheduled?
Wednesday 10th December 2025 between 17:00 (UK) and 18:00 (UK).

How does this impact me?
There is no impact to the DDM Service during the maintenance window however, there will be up to a 30 minute outage to the DDM Reports functionality.

What action must I take?
Please cascade this information to the DDM users within your organisation.

Support
If you require assistance please contact the DDM Service Desk on details below:

CTi DDM Service Desk
Phone: +44 800 024 6089
Click here for regional numbers
DDM Service Portal: https://charlestaylor.service-now.com/dasats
Posted Dec 02, 2025 - 14:37 GMT
This scheduled maintenance affects: Delegated Data Manager (DDM).