Monitoring - Dear DDM Company Admin,
What is this notification about?
This notice is to update you on the Microsoft incident which was impacting the DDM Production Market Service.
Progress update
Microsoft advised CTI that a high volume of requests to their UK South Region caused slowness in their Defender service. They have since scaled up their infrastructure to handle the increased traffic, which appears to have mitigated the impact on the DDM application.
What action must I take?
Please cascade this information to the DDM users within your organisation.
Next update
A further update will be issued tomorrow once we have seen a prolonged period of stability on DDM.
Support
If you require assistance please contact the DDM Service Desk on details below:
CTi DDM Service Desk
Phone: +44 800 024 6089
Click here for regional numbers
DDM Service Portal: https://charlestaylor.service-now.com/dasats
Nov 04, 2025 - 16:34 GMT
What is this notification about?
This notice is to update you on the Microsoft incident which was impacting the DDM Production Market Service.
Progress update
Microsoft advised CTI that a high volume of requests to their UK South Region caused slowness in their Defender service. They have since scaled up their infrastructure to handle the increased traffic, which appears to have mitigated the impact on the DDM application.
What action must I take?
Please cascade this information to the DDM users within your organisation.
Next update
A further update will be issued tomorrow once we have seen a prolonged period of stability on DDM.
Support
If you require assistance please contact the DDM Service Desk on details below:
CTi DDM Service Desk
Phone: +44 800 024 6089
Click here for regional numbers
DDM Service Portal: https://charlestaylor.service-now.com/dasats
Nov 04, 2025 - 16:34 GMT
Investigating - Dear DDM Company Admin,
What is this notification about?
This notice is to advise you that the Microsoft Azure issue previously resolved by Microsoft this morning has unfortunately resurfaced. This is currently impacting the uploading of BDXs and CTI have once again reached out to Microsoft for support.
How does it impact me?
The DDM and Data Extract Production Services are available, however when trying to upload a BDX users may receive a Malware error message.
What action must I take?
Please cascade this information to the DDM and Data Extract users within your organisation.
Next update
A further notification will be sent when an update is received from Microsoft.
Support
If you require assistance please contact the DDM Service Desk on details below:
CTi DDM Service Desk
Phone: +44 800 024 6089
Click here for regional numbers
DDM Service Portal: https://charlestaylor.service-now.com/dasats
Nov 04, 2025 - 14:42 GMT
What is this notification about?
This notice is to advise you that the Microsoft Azure issue previously resolved by Microsoft this morning has unfortunately resurfaced. This is currently impacting the uploading of BDXs and CTI have once again reached out to Microsoft for support.
How does it impact me?
The DDM and Data Extract Production Services are available, however when trying to upload a BDX users may receive a Malware error message.
What action must I take?
Please cascade this information to the DDM and Data Extract users within your organisation.
Next update
A further notification will be sent when an update is received from Microsoft.
Support
If you require assistance please contact the DDM Service Desk on details below:
CTi DDM Service Desk
Phone: +44 800 024 6089
Click here for regional numbers
DDM Service Portal: https://charlestaylor.service-now.com/dasats
Nov 04, 2025 - 14:42 GMT
Single Sign-On (SSO)
?
Operational
LIMOSS SSO Portal
?
Operational
API Gateway
?
Operational
Devolved Admin Portal (DAP)
?
Operational
Secure Data Exchange (SDE)
?
Operational
Delegated Data Manager (DDM)
?
Operational
Delegated Audit Manager (DAM)
?
Operational
Gemini
?
Operational
Market Business Glossary
?
Operational
Message Exchange
?
Operational
Structured Data Capture (SDC)
?
Operational
Faster Claims Payment (FCP)
?
Operational
Global Events Observer (GEO)
?
Operational
LIMOSS Academy
?
Operational
LIMOSS Service Desk
?
Operational
LIMOSS Website
Operational
Single Sign-On (Pre-Prod)
?
Operational
Devolved Admin Portal (Pre-Prod)
?
Operational
API Gateway (Pre-prod)
?
Operational
LIMOSS SSO Portal (Pre-prod)
?
Operational
Secure Data Exchange (Pre-Prod)
?
Operational
Message Exchange (MAT)
?
Operational
Single Sign-On (Sandbox)
Operational
Devolved Admin Portal (Sandbox)
?
Operational
LIMOSS SSO Portal (Sandbox)
?
Operational
API Gateway (Sandbox)
?
Operational
Secure Data Exchange (Sandbox)
?
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
DDM Service Notification - Production Maintenance Nov 7, 2025 18:00 - Nov 8, 2025 06:00 GMT
Dear DDM Company Admin,
What is this notification about?
This notice is to advise you of maintenance activities within the Production environment for the DDM Market Service to deliver the BAU maintenance release 4.8.0.4. This is the re-planned release from 31st October.
When is the maintenance scheduled?
Friday 7th November 2025 at 18:00 (UK) to
06:00 (UK) on Saturday 8th November 2025.
How does this impact me?
During the maintenance window, users will not be able to access the DDM or Data Extract Production Service.
What action must I take?
Please cascade this information to the DDM and Data Extract users within your organisation.
Support
If you require assistance, please contact the DDM Service Desk on details below:
CTi DDM Service Desk
Phone: +44 800 024 6089
Click here for regional numbers
DDM Service Portal: https://charlestaylor.service-now.com/dasats
Posted on Nov 04, 2025 - 14:14 GMT
What is this notification about?
This notice is to advise you of maintenance activities within the Production environment for the DDM Market Service to deliver the BAU maintenance release 4.8.0.4. This is the re-planned release from 31st October.
When is the maintenance scheduled?
Friday 7th November 2025 at 18:00 (UK) to
06:00 (UK) on Saturday 8th November 2025.
How does this impact me?
During the maintenance window, users will not be able to access the DDM or Data Extract Production Service.
What action must I take?
Please cascade this information to the DDM and Data Extract users within your organisation.
Support
If you require assistance, please contact the DDM Service Desk on details below:
CTi DDM Service Desk
Phone: +44 800 024 6089
Click here for regional numbers
DDM Service Portal: https://charlestaylor.service-now.com/dasats
Posted on Nov 04, 2025 - 14:14 GMT
LIMOSS SSO Service Notification - Planned Disaster Recovery (DR) Test Nov 8, 2025 06:00 - Nov 9, 2025 18:00 GMT
Dear Authorised Contat,
What is this notification about?
This notice is to advise you of a planned Disaster Recovery (DR) test on the Production LIMOSS SSO Market Service, as part of our commitment to maintaining and testing business continuity plans.
When is the DR Test scheduled?
Saturday 8th November 2025 @6:00 (UK) to Sunday 9th November 23:59 (UK).
How does it impact me?
All LIMOSS SSO components may be degraded or be unavailable during this period in PROD (LIVE) only. This includes LIMOSS SSO Portal, DAP, SDE, Hashing/Timestamp APIs, LIMOSS SSO Authentication and LIMOSS API Gateway.
All APIs and all Apps registered in the LIMOSS PROD (LIVE) environment may experience reduced availability, or be completely unavailable, during the testing window stated above.
What action must I take?
Please cascade this information to the LIMOSS SSO users within your organisation.
Next update
No further reminders will be sent.
Support
If you require assistance please contact the LIMOSS Service Desk via servicedesk@limoss.london.
Posted on Nov 04, 2025 - 15:46 GMT
What is this notification about?
This notice is to advise you of a planned Disaster Recovery (DR) test on the Production LIMOSS SSO Market Service, as part of our commitment to maintaining and testing business continuity plans.
When is the DR Test scheduled?
Saturday 8th November 2025 @6:00 (UK) to Sunday 9th November 23:59 (UK).
How does it impact me?
All LIMOSS SSO components may be degraded or be unavailable during this period in PROD (LIVE) only. This includes LIMOSS SSO Portal, DAP, SDE, Hashing/Timestamp APIs, LIMOSS SSO Authentication and LIMOSS API Gateway.
All APIs and all Apps registered in the LIMOSS PROD (LIVE) environment may experience reduced availability, or be completely unavailable, during the testing window stated above.
What action must I take?
Please cascade this information to the LIMOSS SSO users within your organisation.
Next update
No further reminders will be sent.
Support
If you require assistance please contact the LIMOSS Service Desk via servicedesk@limoss.london.
Posted on Nov 04, 2025 - 15:46 GMT
The Message Exchange Service Notification - Production Planned Maintenance Nov 8, 2025 08:00-09:00 GMT
Dear Message Exchange Admin,
What is this notification about?
This notice is to advise you of planned maintenance within the Production environment for the Message Exchange Market Service which will affect the Test and MAT environments as well.
When is the maintenance scheduled?
Production will be impacted Saturday 8th November 2025 @ 08:00 (UK) till 09:00 (UK). However, TEST and MAT will be impacted for a longer duration on Saturday 8th November 2025 @ 08:00 (UK) till 22:00 (UK)
How does it impact me?
During the scheduled maintenance window, users will not be able to access the Message Exchange Service in Production, nor TEST or MAT in line with the scheduled times above.
What action must I take?
Please cascade this information to the Message Exchange users within your organisation.
Next update
No further reminders will be sent.
Support
If you require assistance please contact the LIMOSS Service Desk on servicedesk@limoss.london.
Posted on Nov 04, 2025 - 15:55 GMT
What is this notification about?
This notice is to advise you of planned maintenance within the Production environment for the Message Exchange Market Service which will affect the Test and MAT environments as well.
When is the maintenance scheduled?
Production will be impacted Saturday 8th November 2025 @ 08:00 (UK) till 09:00 (UK). However, TEST and MAT will be impacted for a longer duration on Saturday 8th November 2025 @ 08:00 (UK) till 22:00 (UK)
How does it impact me?
During the scheduled maintenance window, users will not be able to access the Message Exchange Service in Production, nor TEST or MAT in line with the scheduled times above.
What action must I take?
Please cascade this information to the Message Exchange users within your organisation.
Next update
No further reminders will be sent.
Support
If you require assistance please contact the LIMOSS Service Desk on servicedesk@limoss.london.
Posted on Nov 04, 2025 - 15:55 GMT