Update - Dear GEMINI User,
What is this notification about?
This is to update you on the ongoing incident which is impacting the GEMINI User Interface.
Progress update
The GEMINI UI performance remains stable, with some pages experiencing slightly extended load times. Ecliptic and their system provider continue to progress the investigation to identify the root cause to ensure the incident is fully resolved.
What action must I take?
Please cascade this information to all GEMINI users within your organisation.
Next update
A further notification will be issued once an update has been provided by Ecliptic.
Support
If you require assistance, please contact the Ecliptic Helpdesk: geminihelpdesk@ecliptic.tech.
Jan 14, 2026 - 16:34 GMT
What is this notification about?
This is to update you on the ongoing incident which is impacting the GEMINI User Interface.
Progress update
The GEMINI UI performance remains stable, with some pages experiencing slightly extended load times. Ecliptic and their system provider continue to progress the investigation to identify the root cause to ensure the incident is fully resolved.
What action must I take?
Please cascade this information to all GEMINI users within your organisation.
Next update
A further notification will be issued once an update has been provided by Ecliptic.
Support
If you require assistance, please contact the Ecliptic Helpdesk: geminihelpdesk@ecliptic.tech.
Jan 14, 2026 - 16:34 GMT
Identified - Dear GEMINI User,
What is this notification about?
This is to update you on the ongoing incident which is impacting the GEMINI User Interface.
Progress update
The performance of the GEMINI User Interface has now significantly improved. Ecliptic and their system provider are continuing to work on the incident to ensure it is fully resolved.
What action must I take?
Please cascade this information to all GEMINI users within your organisation.
Next update
A further notification will be issued once an update has been provided by Ecliptic.
Support
If you require assistance, please contact the Ecliptic Helpdesk: geminihelpdesk@ecliptic.tech.
Jan 08, 2026 - 11:00 GMT
What is this notification about?
This is to update you on the ongoing incident which is impacting the GEMINI User Interface.
Progress update
The performance of the GEMINI User Interface has now significantly improved. Ecliptic and their system provider are continuing to work on the incident to ensure it is fully resolved.
What action must I take?
Please cascade this information to all GEMINI users within your organisation.
Next update
A further notification will be issued once an update has been provided by Ecliptic.
Support
If you require assistance, please contact the Ecliptic Helpdesk: geminihelpdesk@ecliptic.tech.
Jan 08, 2026 - 11:00 GMT
Investigating - Dear GEMINI User,
What is this notification about?
This notice is to advise you that Ecliptic and their system provider are currently investigating an incident impacting the GEMINI Production Market Service.
How does it impact me?
Users may experience slow performance (delays) when accessing the GEMINI User Interface.
This is not impacting API calls being sent to GEMINI.
What action must I take?
Please cascade this information to the GEMINI users within your organisation.
Next update
A further notification will be issued once an update has been provided by Ecliptic.
Support
If you require assistance, please contact the Ecliptic Helpdesk: geminihelpdesk@ecliptic.tech.
Jan 07, 2026 - 13:57 GMT
What is this notification about?
This notice is to advise you that Ecliptic and their system provider are currently investigating an incident impacting the GEMINI Production Market Service.
How does it impact me?
Users may experience slow performance (delays) when accessing the GEMINI User Interface.
This is not impacting API calls being sent to GEMINI.
What action must I take?
Please cascade this information to the GEMINI users within your organisation.
Next update
A further notification will be issued once an update has been provided by Ecliptic.
Support
If you require assistance, please contact the Ecliptic Helpdesk: geminihelpdesk@ecliptic.tech.
Jan 07, 2026 - 13:57 GMT
Single Sign-On (SSO)
Operational
LIMOSS SSO Portal
Operational
API Gateway
Operational
Devolved Admin Portal (DAP)
Operational
Secure Data Exchange (SDE)
Operational
Delegated Data Manager (DDM)
Operational
Delegated Audit Manager (DAM)
Operational
Gemini
Degraded Performance
Market Business Glossary
Operational
Message Exchange
Operational
Structured Data Capture (SDC)
Operational
Faster Claims Payment (FCP)
Operational
Global Events Observer (GEO)
Operational
LIMOSS Academy
Operational
LIMOSS Service Desk
Operational
LIMOSS Website
Operational
Single Sign-On (Pre-Prod)
Operational
Devolved Admin Portal (Pre-Prod)
Operational
API Gateway (Pre-prod)
Operational
LIMOSS SSO Portal (Pre-prod)
Operational
Secure Data Exchange (Pre-Prod)
Operational
Message Exchange (MAT)
Operational
Single Sign-On (Sandbox)
Operational
Devolved Admin Portal (Sandbox)
Operational
LIMOSS SSO Portal (Sandbox)
Operational
API Gateway (Sandbox)
Operational
Secure Data Exchange (Sandbox)
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
DDM Service Notification - MAT Environment Refresh Jan 27, 2026 09:00 - Jan 29, 2026 18:00 GMT
Dear DDM Company Admin,
What is this notification about?
This notice is to advise you of a planned refresh of the MAT (Pre-Production) environment for the DDM Market Service.
When is the environment refresh scheduled?
09:00 (UK) on Tuesday 27th January 2026 @ to 18:00 (UK) on Thursday 29th January 2026.
How does it impact me?
During the refresh activity, users will not be able to access the DDM and Data Extract Service in MAT (Pre-Prod).
What action must I take?
Please cascade this information to the DDM and Data Extract users within your organisation.
Support
If you require assistance, please contact the DDM Service Desk on details below:
CTi DDM Service Desk
Phone: +44 800 024 6089
Click here for regional numbers
DDM Service Portal: https://charlestaylor.service-now.com/dasats
Posted on Jan 15, 2026 - 15:09 GMT
What is this notification about?
This notice is to advise you of a planned refresh of the MAT (Pre-Production) environment for the DDM Market Service.
When is the environment refresh scheduled?
09:00 (UK) on Tuesday 27th January 2026 @ to 18:00 (UK) on Thursday 29th January 2026.
How does it impact me?
During the refresh activity, users will not be able to access the DDM and Data Extract Service in MAT (Pre-Prod).
What action must I take?
Please cascade this information to the DDM and Data Extract users within your organisation.
Support
If you require assistance, please contact the DDM Service Desk on details below:
CTi DDM Service Desk
Phone: +44 800 024 6089
Click here for regional numbers
DDM Service Portal: https://charlestaylor.service-now.com/dasats
Posted on Jan 15, 2026 - 15:09 GMT