All Systems Operational

Uptime over the past 90 days. View historical uptime.
Single Sign-On (SSO) ? Operational
90 days ago
100.0 % uptime
Today
LIMOSS SSO Portal ? Operational
90 days ago
100.0 % uptime
Today
API Gateway ? Operational
90 days ago
100.0 % uptime
Today
Devolved Admin Portal (DAP) ? Operational
90 days ago
100.0 % uptime
Today
Secure Data Exchange (SDE) ? Operational
90 days ago
100.0 % uptime
Today
Delegated Data Manager (DDM) ? Operational
90 days ago
100.0 % uptime
Today
Delegated Audit Manager (DAM) ? Operational
90 days ago
100.0 % uptime
Today
Gemini ? Operational
90 days ago
99.92 % uptime
Today
Market Business Glossary ? Operational
90 days ago
100.0 % uptime
Today
Message Exchange ? Operational
90 days ago
100.0 % uptime
Today
Structured Data Capture (SDC) ? Operational
90 days ago
100.0 % uptime
Today
Faster Claims Payment (FCP) ? Operational
90 days ago
100.0 % uptime
Today
Global Events Observer (GEO) ? Operational
90 days ago
100.0 % uptime
Today
LIMOSS Academy ? Operational
90 days ago
100.0 % uptime
Today
LIMOSS Service Desk ? Operational
90 days ago
100.0 % uptime
Today
LIMOSS Website Operational
90 days ago
100.0 % uptime
Today
Single Sign-On (Pre-Prod) ? Operational
90 days ago
100.0 % uptime
Today
Devolved Admin Portal (Pre-Prod) ? Operational
90 days ago
100.0 % uptime
Today
API Gateway (Pre-prod) ? Operational
90 days ago
100.0 % uptime
Today
LIMOSS SSO Portal (Pre-prod) ? Operational
90 days ago
100.0 % uptime
Today
Secure Data Exchange (Pre-Prod) ? Operational
90 days ago
100.0 % uptime
Today
Message Exchange (MAT) ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jun 16, 2025

No incidents reported today.

Jun 15, 2025

No incidents reported.

Jun 14, 2025

No incidents reported.

Jun 13, 2025
DDM Service Notification - Production Maintenance
Completed - The scheduled maintenance has been completed.
Jun 13, 22:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 13, 18:00 BST
Scheduled - Dear DDM Company Admin,

What is this notification about?
This notice is to advise you of maintenance activities within the Production environment for the DDM Market Service to deliver the BAU Maintenance Release 4.7.0.7.

When is the maintenance scheduled?
Friday 13th June 2025 between 18:00 (UK) and 22:00 (UK).

How does this impact me?
During the maintenance window, users will not be able to access the DDM and Data Extract Production Service.

What action must I take?
Please cascade this information to the DDM and Data Extract users within your organisation.

Support
If you require assistance, please contact the DDM Service Desk on details below:

CTi DDM Service Desk
Phone: +44 800 024 6089
Click here for regional numbers
DDM Service Portal: https://charlestaylor.service-now.com/dasats
Jun 10, 15:37 BST
DDM Service Notification - Performance Issues
Resolved - Dear DDM Company Admin,

What is this notification about?
This notice is to confirm that CTI have completed the key tasks to resolve the performance issues that were impacting the DDM Production Service.

There are however some on-going activities relating to the archiving of data for non DDM Elective orgs. This will continue as CTI have committed to archive the data across the top 5 tables in DDM. The activities will have no impact on those orgs who currently use the DDM Elective service but should continue to help improve overall performance in DDM.

What action must I take?
Please cascade this information to the DDM and Data Extract users within your organisation.

Support
If you require assistance, please contact the DDM Service Desk on details below:

CTi DDM Service Desk
Phone: +44 800 024 6089
Click here for regional numbers
DDM Service Portal: https://charlestaylor.service-now.com/dasats
Jun 13, 15:25 BST
Update - Dear DDM Company Admin,

What is this notification about?
This notice is to update you on the progress of fixing the intermittent performance issues impacting the DDM Production Market Service.

Progress update
Over the last two weeks CTI have undertaken a number of activities to mitigate the on-going performance issues being experienced. These include:

- Increasing the CPU capacity
- Rebuilding indexes for the Bulk Delete process
- Fixing a defect with the Bulk Upload process
- Data Segregation for non-elective DDM contracts

The final fix is due to be implemented on Friday 6th June alongside the BAU Maintenance release. This will involve optimising the logic for the table ‘ValueChangeDataCapture’ for Risk and Premium BDXs and should resolve the remaining issues.

What action must I take?
Please cascade this information to the DDM and Data Extract users within your organisation.

Support
If you require assistance, please contact the DDM Service Desk on details below:

CTi DDM Service Desk
Phone: +44 800 024 6089
Click here for regional numbers
DDM Service Portal: https://charlestaylor.service-now.com/dasats
Jun 5, 16:21 BST
Identified - Dear DDM Company Admin,

What is this notification about?
This notice is to update you on the intermittent performance issues impacting the DDM Production Market Service.

Progress update
CTI have identified a number of queries (eg. bulk upload, bulk delete, processing large BDX files) which may trigger increased CPU utilisation on DDM leading to slowness and performance degradation. CTI continue to investigate and are looking at options for optimisation and performance tuning.

What action must I take?
Please cascade this information to the DDM users within your organisation.

Next update
A further update will be provided once CTI are able to implement a fix to improve the DDM performance.

Support
If you require assistance, please contact the DDM Service Desk on details below:

CTi DDM Service Desk
Phone: +44 800 024 6089
Click here for regional numbers
DDM Service Portal: https://charlestaylor.service-now.com/dasats
May 12, 12:08 BST
Investigating - Dear DDM Company Admin,

What is this notification about?
This notice is to advise you that CTI are currently investigating slowness and performance issues on the DDM Production Market Service.

How does it impact me?
Users may experience intermittent slowness across DDM, which is not isolated to any specific functionality within the application. The slowness typically lasts for a short period before recovering automatically.

What action must I take?
Please cascade this information to the DDM users within your organisation.

Next update
CTI are actively investigating several scenarios that could be contributing to the performance issues. A further update will be issued once CTI have been able to identify the root cause.

Support
If you require assistance, please contact the DDM Service Desk on details below:

CTi DDM Service Desk
Phone: +44 800 024 6089
Click here for regional numbers
DDM Service Portal: https://charlestaylor.service-now.com/dasats
May 8, 14:59 BST
Jun 12, 2025

No incidents reported.

Jun 11, 2025

No incidents reported.

Jun 10, 2025

No incidents reported.

Jun 9, 2025

No incidents reported.

Jun 8, 2025
LIMOSS SSO Service Notification - Production Planned Maintenance
Completed - The scheduled maintenance has been completed.
Jun 8, 08:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 8, 04:00 BST
Scheduled - Dear Authorised Contact

What is this notification about?
This notice is to advise you of planned maintenance within the Production environment for LIMOSS SSO Services:
• Portal
• SDE
• DAP
• Hash
• Timestamp 

When is the maintenance scheduled?
Sunday 8th June between 04:00 and 08:00 (UK).

How does it impact me?
During the scheduled maintenance window, users may not be able to log onto the LIMOSS services listed above in Production.

LIMOSS SSO authentication and the API Gateway are not expected to be impacted by this maintenance.

What action must I take?
Please cascade this information to the LIMOSS SSO users within your Organisation.

Next update
No further updates will be provided for this outage.

Support
If you require assistance please contact the LIMOSS Service Desk servicedesk@limoss.london.
Jun 4, 14:53 BST
Jun 7, 2025

No incidents reported.

Jun 6, 2025
DDM Service Notification - Production Maintenance
Completed - The scheduled maintenance has been completed.
Jun 6, 22:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 6, 18:00 BST
Update - We will be undergoing scheduled maintenance during this time.
Jun 4, 13:46 BST
Scheduled - Dear DDM Company Admin,

What is this notification about?
This notice is to advise you of maintenance activities within the Production environment for the DDM Market Service to deliver the BAU Maintenance Release 4.7.0.5.

When is the maintenance scheduled?
Friday 6th June 2025 between 18:00 (UK) and 22:00 (UK).

How does this impact me?
During the maintenance window, users will not be able to access the DDM or Data Extract Production Service.

What action must I take?
Please cascade this information to the DDM and Data Extract users within your organisation.

What does the release include?
The release includes a fix for the Data Extract issue where duplicates appear when a carrier has both a syndicate and consortium stamp on a binder. Post completion of the Maintenance Release a Data Extract reload of the Contract table is recommended.

Support
If you require assistance, please contact the DDM Service Desk on details below:

CTi DDM Service Desk
Phone: +44 800 024 6089
Click here for regional numbers
DDM Service Portal: https://charlestaylor.service-now.com/dasats
Jun 3, 14:52 BST
Jun 5, 2025
Jun 4, 2025

No incidents reported.

Jun 3, 2025

No incidents reported.

Jun 2, 2025

No incidents reported.

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