All Systems Operational

Uptime over the past 90 days. View historical uptime.
Single Sign-On (SSO) Operational
90 days ago
100.0 % uptime
Today
LIMOSS SSO Portal Operational
90 days ago
100.0 % uptime
Today
API Gateway Operational
90 days ago
100.0 % uptime
Today
Devolved Admin Portal (DAP) Operational
90 days ago
100.0 % uptime
Today
Secure Data Exchange (SDE) Operational
90 days ago
100.0 % uptime
Today
Delegated Data Manager (DDM) Operational
90 days ago
100.0 % uptime
Today
Delegated Audit Manager (DAM) Operational
90 days ago
99.94 % uptime
Today
Gemini Operational
90 days ago
100.0 % uptime
Today
Market Business Glossary Operational
90 days ago
100.0 % uptime
Today
Message Exchange Operational
90 days ago
100.0 % uptime
Today
Structured Data Capture (SDC) Operational
90 days ago
100.0 % uptime
Today
Faster Claims Payment (FCP) Operational
90 days ago
100.0 % uptime
Today
Global Events Observer (GEO) Operational
90 days ago
100.0 % uptime
Today
LIMOSS Academy Operational
90 days ago
100.0 % uptime
Today
LIMOSS Service Desk Operational
90 days ago
100.0 % uptime
Today
LIMOSS Website Operational
90 days ago
100.0 % uptime
Today
Single Sign-On (Pre-Prod) Operational
90 days ago
100.0 % uptime
Today
Devolved Admin Portal (Pre-Prod) Operational
90 days ago
100.0 % uptime
Today
API Gateway (Pre-prod) Operational
90 days ago
100.0 % uptime
Today
LIMOSS SSO Portal (Pre-prod) Operational
90 days ago
100.0 % uptime
Today
Secure Data Exchange (Pre-Prod) Operational
90 days ago
100.0 % uptime
Today
Message Exchange (MAT) Operational
90 days ago
100.0 % uptime
Today
Single Sign-On (Sandbox) Operational
90 days ago
100.0 % uptime
Today
Devolved Admin Portal (Sandbox) Operational
90 days ago
100.0 % uptime
Today
LIMOSS SSO Portal (Sandbox) Operational
90 days ago
100.0 % uptime
Today
API Gateway (Sandbox) Operational
90 days ago
100.0 % uptime
Today
Secure Data Exchange (Sandbox) Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

DDM Service Notification - MAT Environment Refresh Jan 27, 2026 09:00 - Jan 29, 2026 18:00 GMT

Dear DDM Company Admin,

What is this notification about?
This notice is to advise you of a planned refresh of the MAT (Pre-Production) environment for the DDM Market Service.

When is the environment refresh scheduled?
09:00 (UK) on Tuesday 27th January 2026 @ to 18:00 (UK) on Thursday 29th January 2026.

How does it impact me?
During the refresh activity, users will not be able to access the DDM and Data Extract Service in MAT (Pre-Prod).

What action must I take?
Please cascade this information to the DDM and Data Extract users within your organisation.

Support
If you require assistance, please contact the DDM Service Desk on details below:

CTi DDM Service Desk
Phone: +44 800 024 6089
Click here for regional numbers
DDM Service Portal: https://charlestaylor.service-now.com/dasats
Posted on Jan 15, 2026 - 15:09 GMT
Jan 30, 2026

No incidents reported today.

Jan 29, 2026

No incidents reported.

Jan 28, 2026

No incidents reported.

Jan 27, 2026

No incidents reported.

Jan 26, 2026

No incidents reported.

Jan 25, 2026
DAP, SDE and API Gateway Service Notification - Production Planned Maintenance
Completed - The scheduled maintenance has been completed.
Jan 25, 09:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 25, 05:00 GMT
Scheduled - Dear Authorised Contact

What is this notification about?
This notice is to advise you of planned maintenance within the Production environment for SDE, DAP and the API Gateway Market Service.

When is the maintenance scheduled?
Sunday 25th January between 05:00 (UK) to 09:00 (UK).

How does it impact me?
During the scheduled maintenance window, users may find that they are not be able to access SDE, DAP or API Gateway Service Production.

Please note, LIMOSS SSO authentication, and access to other services such as DDM are not expected to be impacted by this outage.

What action must I take?
All organisations are requested to:

Inform relevant colleagues that this maintenance is taking place and that users may experience problems with the services listed above during the stated date and times.

During this maintenance window, any users experiencing problems calling APIs are advised to wait until the outage has completed before retrying their request.

After the maintenance has completed, we advise subscribers and API publishers to place an API test call via the PROD LIMOSS API Gateway .

Next update
No further updates will be provided for this outage.

Support
If you require assistance please contact the LIMOSS Service Desk on servicedesk@limoss.london.
Jan 20, 16:00 GMT
Jan 24, 2026
Message Exchange Service Notification - Production Planned Maintenance
Completed - The scheduled maintenance has been completed.
Jan 24, 11:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 24, 08:00 GMT
Scheduled - Dear Message Exchange Admin,

What is this notification about?
This notice is to advise you of planned maintenance within the Production environment for the Message Exchange Market Service. During the maintenance, a new SSL Certificate will be applied to all SSL connections and digital signing of all messages sent from the Production Message Exchange service.

When is the maintenance scheduled?
Saturday 24th January 2026 @08:00 (UK) till 11:00 (UK).

How does it impact me?
The SSL certificate is used for The Message Exchange (TMEL) digital signature in the SOAP envelope of the message, and for the HTTPS/SSL handshake. Without the new SSL certificate, messages through your gateway solution to The Message Exchange’s Production environment may fail.

Please note that during the scheduled maintenance window, users will not be able to access the Message Exchange Service in Production.

What action must I take?
The SSL certificate was sent with our email dated 19th Janaury 2026 and can also be obtained via the LIMOSS service desk.

Customers are advised that the SSL certificate should be (if relevant) added to any gateway solution connecting to The Message Exchange Production environment, for both your SSL connection and digital signing validation anytime between now and 00:01 on 3rd February.

If you have a system that only allows you to replace the certificate, the new certificate will be active as from Saturday 24th January, so you will have from then until the current one expires on the 2nd Feb 2026 at 23:59:59 2026 GMT to replace it.

Next update
A final reminder will be issued Wednesday 28th January.

Support
If you require assistance please contact the LIMOSS Service Desk on servicedesk@limoss.london.
Jan 20, 18:17 GMT
Jan 23, 2026

No incidents reported.

Jan 22, 2026
DAM Service Notification - P2 Incident
Resolved - Dear DAM User,
What is this notification about?
This notice is to confirm the P2 incident which was impacting the DAM Production Market Service has been resolved.

What action must I take?
If you still have any issues, log out of your Lloyd's account, close your browser, and try again. If you are still having issues, contact the LIMOSS Service Desk.

Support
If you require assistance please contact the LIMOSS Service Desk on details below:
Jan 22, 15:37 GMT
Investigating - Dear DAM User,
What is this notification about?
This notice is to advise you that we are currently investigating a P2 incident impacting the DAM Production Market Service.

How does it impact me?
The issue is affecting users in different ways. Some are unable to log in, some are unable to perform some functions within DAM and some are unaffected.

What action must I take?
Nothing for now. We will update you by 14:00 (UK).

Next update
Thursday 22nd January 2026 @ 14:00 (UK).

Support
If you require assistance please contact the LIMOSS Service Desk on details below:
Jan 22, 13:01 GMT
Jan 21, 2026
GEMINI Service Notification - UI Slow Performance Incident
Resolved - Dear GEMINI User

What is this notification about?
Ecliptic and their system provider added extra capacity to the application over a week ago, and the service has remained stable since. With this workaround in place and sustained stability observed, the incident is now considered resolved. Ecliptic have opened a Problem Record and, together with their system provider, will continue to investigate the underlying root cause. Further updates will be shared through MUG and SteerCo.

What action must I take?
Please cascade this information to all GEMINI users within your organisation.

Support
If you require assistance, please contact the Ecliptic Helpdesk: geminihelpdesk@ecliptic.tech.
Jan 21, 14:42 GMT
Update - Dear GEMINI User,

What is this notification about?
This is an update on the ongoing incident, which is no longer impacting the GEMINI User Interface.

Progress update
Ecliptic and their system provider added extra capacity to the application over a week ago, and the service has remained stable since. With this workaround in place and sustained stability observed, the incident is now considered resolved. Ecliptic have opened a Problem Record and, together with their system provider, will continue to investigate the underlying root cause. Further updates will be shared through MUG and SteerCo.

What action must I take?
Please cascade this information to all GEMINI users within your organisation.

Next update
Further updates will be provided in SteerCo and MUG sessions.

Support
If you require assistance, please contact the Ecliptic Helpdesk: geminihelpdesk@ecliptic.tech.
Jan 21, 14:29 GMT
Update - Dear GEMINI User,

What is this notification about?
This is to update you on the ongoing incident which is impacting the GEMINI User Interface.

Progress update
The GEMINI UI performance remains stable, with some pages experiencing slightly extended load times. Ecliptic and their system provider continue to progress the investigation to identify the root cause to ensure the incident is fully resolved.

What action must I take?
Please cascade this information to all GEMINI users within your organisation.

Next update
A further notification will be issued once an update has been provided by Ecliptic.

Support
If you require assistance, please contact the Ecliptic Helpdesk: geminihelpdesk@ecliptic.tech.
Jan 14, 16:34 GMT
Identified - Dear GEMINI User,

What is this notification about?
This is to update you on the ongoing incident which is impacting the GEMINI User Interface.

Progress update
The performance of the GEMINI User Interface has now significantly improved. Ecliptic and their system provider are continuing to work on the incident to ensure it is fully resolved.

What action must I take?
Please cascade this information to all GEMINI users within your organisation.

Next update
A further notification will be issued once an update has been provided by Ecliptic.

Support
If you require assistance, please contact the Ecliptic Helpdesk: geminihelpdesk@ecliptic.tech.
Jan 8, 11:00 GMT
Investigating - Dear GEMINI User,

What is this notification about?
This notice is to advise you that Ecliptic and their system provider are currently investigating an incident impacting the GEMINI Production Market Service.

How does it impact me?
Users may experience slow performance (delays) when accessing the GEMINI User Interface.
This is not impacting API calls being sent to GEMINI.

What action must I take?
Please cascade this information to the GEMINI users within your organisation.

Next update
A further notification will be issued once an update has been provided by Ecliptic.

Support
If you require assistance, please contact the Ecliptic Helpdesk: geminihelpdesk@ecliptic.tech.
Jan 7, 13:57 GMT
Jan 20, 2026

No incidents reported.

Jan 19, 2026

No incidents reported.

Jan 18, 2026

No incidents reported.

Jan 17, 2026
Message Exchange Service Notification - Production Planned Maintenance
Completed - The scheduled maintenance has been completed.
Jan 17, 11:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 17, 08:00 GMT
Scheduled - Dear Message Exchange Admin,

What is this notification about?
This notice is to advise you of planned maintenance within the Production environment for the Message Exchange Market Service.

When is the maintenance scheduled?
Saturday 17th January 2026 @ 08:00 (UK) to 11:00 (UK).

How does it impact me?
During the scheduled maintenance window, users will not be able to access the Message Exchange Service in Production.

What action must I take?
Please cascade this information to the Message Exchange users within your organisation.

Next update
No further updates will be sent.

Support
If you require assistance please contact the LIMOSS Service Desk on: servicedesk@limoss.london.
Jan 13, 14:48 GMT
Jan 16, 2026

No incidents reported.

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