Microsoft Global Outage
Update - London Market update: Microsoft services are gradually returning to normal. All LIMOSS market services remain operational and we continue to monitor them with our vendor partners. Some delayed emails may arrive late or out of sequence. Customers can again contact the LIMOSS Service Desk by email, as well as via the Self Service Portal or by phone.

Thank you to all our clients and partners for their patience during this Microsoft outage.
Nov 13, 2026 - 16:14 GMT
Investigating - London market update: All LIMOSS market services are currently operating normally, other than email integration elements affected by the MS outage. Although the Service Desk is unable to receive emails, customers can still report service issues through the LIMOSS Self Service Portal or by calling the LIMOSS Service Desk.
Nov 13, 2026 - 10:24 GMT
Uptime over the past 90 days. View historical uptime.
Single Sign-On (SSO) Operational
LIMOSS SSO Portal Operational
API Gateway Operational
Devolved Admin Portal (DAP) Operational
Delegated Data Manager (DDM) Operational
Delegated Audit Manager (DAM) Operational
GEMINI Operational
Market Business Glossary Operational
Message Exchange Operational
Structured Data Capture (SDC) Operational
Faster Claims Payment (FCP) Operational
Global Events Observer (GEO) Operational
LIMOSS Academy Operational
LIMOSS Service Desk Degraded Performance
LIMOSS Website Operational
Single Sign-On (Pre-Prod) Operational
Devolved Admin Portal (Pre-Prod) Operational
API Gateway (Pre-prod) Operational
LIMOSS SSO Portal (Pre-prod) Operational
Message Exchange (MAT) Operational
Single Sign-On (Sandbox) Operational
Devolved Admin Portal (Sandbox) Operational
LIMOSS SSO Portal (Sandbox) Operational
API Gateway (Sandbox) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

LIMOSS SSO Portal and DAP Service Notification - Production Planned Maintenance Nov 15, 2026 19:00-21:00 GMT

Dear Authorised Contact,

What is this notification about?
This notice is to advise you of planned maintenance within the Production environment for the LIMOSS SSO Portal and Devolved Admin Service (DAP).

When is the maintenance scheduled?
Sunday 15th November 2026 @ 19:00 (UK) to 21:00 (UK).

How does it impact me?
During the scheduled maintenance window, users will not be able to access the LIMOSS SSO Portal or DAP Service in Production.

LIMOSS SSO and API Gateway will not be affected by this maintenance.

What action must I take?
Please cascade this information to the LIMOSS SSO users within your organisation.

Support
If you require assistance please contact the LIMOSS Service Desk on servicedesk@limoss.london.
Posted on Nov 10, 2026 - 17:16 GMT

Nov 14, 2026

No incidents reported today.

Nov 13, 2026

Unresolved incident: Microsoft Global Outage.

Nov 12, 2026

No incidents reported.

Nov 11, 2026

No incidents reported.

Nov 10, 2026

No incidents reported.

Nov 9, 2026

No incidents reported.

Nov 8, 2026

No incidents reported.

Nov 7, 2026

Market Business Glossary Service Notification - Production Planned Release
Completed - The scheduled maintenance has been completed.
Nov 7, 17:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 07:00 GMT
Scheduled - Dear Market Business Glossary User,

What is this notification about?
This notice is to advise you of a planned release within the Production environment for the Market Business Glossary, which will deliver additional functionality for the LMA Bodily Injury Index Dataset.

When is the release scheduled?
Saturday 7th November 2026, between 07:00 and 17:00 (UK time).

How does it impact me?
During the scheduled maintenance window, the Market Business Glossary application may be temporarily unavailable.

What action must I take?
Please cascade this information to the Market Business Glossary users within your organisation.

Support
If you require any assistance, please contact the LIMOSS Service Desk at servicedesk@limoss.london.
Nov 4, 17:49 GMT
DDM Service Notification - Production Maintenance
Completed - The scheduled maintenance has been completed.
Nov 7, 06:00 GMT
In progress - Dear DDM Company Admin,

What is this notification about?
This notice is to remind you of the maintenance activities for the Production DDM Market Service to deliver the DDM BAU release 4.11.1.5.

The maintenance includes the addition of several new fields to the Risk Data Set. You may be required to update your Data Extract process to accommodate these new fields. Should you have any questions or concerns please reach out to the CTI Service Desk.

When is the maintenance scheduled?
Friday 6th November 2026 at 18:00 (UK) to Saturday 7th November 2026 at 18:00 (UK).

How does it impact me?
During the maintenance window, users will not be able to access the DDM or Data Extract Production Service.

What action must I take?
Please cascade this information to the DDM and Data Extract users within your organisation.

Support
If you require assistance, please contact the CTI Service Desk on details below:

CTi DDM Service Desk
Phone: +44 800 024 6089
DDM Service Portal: https://ctinsuretech.service-now.com/csm
Nov 6, 15:25 GMT
Scheduled - Dear DDM Company Admin,

What is this notification about?
This notice is to advise you of maintenance activities within the Production environment for the DDM Market Service to deliver the DDM BAU release 4.11.1.5.

When is the maintenance scheduled?
Friday 6th November 2026 at 18:00 (UK) to Saturday 7th November 2026 at 18:00 (UK).

How does this impact me?
During the maintenance window, users will not be able to access the DDM or Data Extract Production Service.

What action must I take?
Please cascade this information to the DDM and Data Extract users within your organisation.

Support
If you require assistance, please contact the CTI Service Desk on details below:

CTi DDM Service Desk
Phone: +44 800 024 6089
DDM Service Portal: https://ctinsuretech.service-now.com/csm
Nov 4, 10:45 GMT

Nov 6, 2026

Nov 5, 2026

No incidents reported.

Nov 4, 2026

No incidents reported.

Nov 3, 2026

No incidents reported.

Nov 2, 2026

No incidents reported.

Nov 1, 2026

LIMOSS SSO Portal Service Notification - Production Planned Maintenance
Completed - The scheduled maintenance has been completed.
Nov 1, 08:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 1, 07:00 GMT
Scheduled - Dear Authorised Contact,

What is this notification about?
This notice is to advise you of planned maintenance within the Production environment for the LIMOSS SSO Portal Service.

When is the maintenance scheduled?
Sunday 1st November 2026 @ 07:00 (UK) to 08:00 (UK).

How does it impact me?
During the scheduled maintenance window, users will not be able to access the LIMOSS SSO Portal Service in Production. LIMOSS SSO and the API Gateway is not impacted by this maintenance.

What action must I take?
Please cascade this information to the LIMOSS SSO users within your organisation.

Support
If you require assistance please contact the LIMOSS Service Desk on servicedesk@limoss.london.
Oct 27, 14:24 GMT

Oct 31, 2026

Devolved Admin Portal Service Notification - Production Planned Maintenance
Completed - The scheduled maintenance has been completed.
Oct 31, 20:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 31, 19:00 GMT
Scheduled - Dear Authorised Contact,

What is this notification about?
This notice is to advise you of planned maintenance within Production environment for the Devolved Admin Portal (DAP) Service.

When is the maintenance scheduled?
Sunday 1st November 2026 @ 19:00 (UK) to 20:00 (UK).

How does it impact me?
During the scheduled maintenance window, users will not be able to access the Devolved Admin Portal (DAP) Service in Production.

Support
If you require assistance please contact the LIMOSS Service Desk on servicedesk@limoss.london.
Oct 27, 14:11 GMT
GEMINI Service Notification - Production Planned Release 26.2
Completed - The scheduled maintenance has been completed.
Oct 31, 16:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 31, 08:01 GMT
Scheduled - Dear GEMINI User,

What is this notification about?
This notice is to advise you of a planned release to the GEMINI Market Service Production environment to deliver release 26.2.

When is the maintenance scheduled?
Saturday 31st October 2026 between 08:00 UK and 16:00 UK time.

How does it impact me?
During this time, the GEMINI Market Service will be unavailable.

What action must I take?
Please cascade this information to all GEMINI Market Service users in your organisation.
A separate communication will be sent to GEMINI Market Experts by Ecliptic.

Next update
A further communication with full release details will be issued following completion on Monday 2nd November 2026.

Support
If you require assistance, please contact the Ecliptic Helpdesk at geminihelpdesk@ecliptic.tech.
Oct 28, 11:15 GMT
Message Exchange Service Notification - Disaster Recovery (DR) Test
Completed - The scheduled maintenance has been completed.
Oct 31, 13:30 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 31, 08:00 GMT
Scheduled - Dear Message Exchange Admin,

What is this notification about?
This notice is to advise you of an outage to the Production Message Exchange Market Service, as part of a planned Disaster Recovery (DR) test.

When is the DR Test scheduled?
Saturday 31st October @ 08:00 (UK) to 13:30 (UK).

How does it impact me?
During the scheduled DR window, users will not be able to access the Production Message Exchange Market Service whilst we fail back to the primary site.

What action must I take?
Please cascade this information to the Message Exchange users within your organisation.

Support
If you require assistance please contact the LIMOSS Service Desk on servicedesk@limoss.london
Oct 28, 13:42 GMT
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