All Systems Operational
Uptime over the past 90 days. View historical uptime.
Single Sign-On (SSO) ? Operational
90 days ago
100.0 % uptime
Today
API Gateway ? Operational
90 days ago
100.0 % uptime
Today
Devolved Admin Portal (DAP) ? Operational
90 days ago
100.0 % uptime
Today
Secure Data Exchange (SDE) ? Operational
90 days ago
100.0 % uptime
Today
Delegated Data Manager (DDM) ? Operational
90 days ago
100.0 % uptime
Today
Gemini ? Operational
90 days ago
100.0 % uptime
Today
Market Business Glossary ? Operational
90 days ago
100.0 % uptime
Today
Message Exchange ? Operational
90 days ago
100.0 % uptime
Today
Structured Data Capture (SDC) ? Operational
90 days ago
99.91 % uptime
Today
Faster Claims Payment (FCP) ? Operational
90 days ago
100.0 % uptime
Today
Global Events Observer (GEO) ? Operational
90 days ago
100.0 % uptime
Today
LIMOSS Academy ? Operational
90 days ago
100.0 % uptime
Today
LIMOSS Service Desk ? Operational
90 days ago
100.0 % uptime
Today
LIMOSS Website Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Jul 27, 2024

No incidents reported today.

Jul 26, 2024

No incidents reported.

Jul 25, 2024
SDC Service Notification - Delayed Processing
Resolved - Dear SDC Admin,

As previously communicated, the SDC Service has received unusually high volumes of submissions during the last few months.

Following analysis, it has been determined that a high number of duplicate contracts are being received from the PPL Placing Platform (we assessed a material impact to duplicate contracts emerging post PPL R2.6 on 14th June). LIMOSS has lowered the priority of these duplicate submissions initially, and they have now been classed with a ‘Rejected’ status in the SDC Portal with a rejection reason of ‘PPL Duplicate submission’. Making these changes means that the SDC service users do not incur incremental costs from processing duplicate contracts.

In the unlikely event you require any duplicate submissions to be processed, please raise a ticket with the LIMOSS Service Desk, as we archive submissions for 90 days. If you are unsure, you can search for your organisation’s submissions in the SDC portal.

Please forward this to your organisation’s SDC users – details of which, you can also find in the SDC portal.

Your understanding is greatly appreciated, and if you have any further questions, please contact the LIMOSS Service Desk.
Jul 25, 11:28 BST
Investigating - Dear SDC Admins,
What is this notification about?
This notice is to advise you that the SDC market service has a backlog of submissions to process and there will be delays in getting them completed.

How does it impact me?
Please continue to submit to SDC as you usually would, but note that the submissions will take longer than usual.

What action must I take?
Please cascade this information to the SDC users within your organisation.

Next update
Processing times are expected to come down over the course of the week. Unless that changes, there will be no further update.

Support
If you require assistance please contact the Service Desk on details below:
Jul 1, 12:21 BST
Jul 24, 2024

No incidents reported.

Jul 23, 2024

No incidents reported.

Jul 22, 2024

No incidents reported.

Jul 21, 2024

No incidents reported.

Jul 20, 2024
SDC Service Notification - Production Planned Maintenance
Completed - The scheduled maintenance has been completed.
Jul 20, 17:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 20, 09:00 BST
Scheduled - Dear SDC Admin,

What is this notification about?
This notice is to advise you of planned maintenance within the Production environment for the SDC Market Service, to support component patching.

When is the maintenance scheduled?
Saturday 20th July @ 09:00 to 17:00 (UK).

How does it impact me?
During the scheduled maintenance window, users will not be able to access the SDC Production Portal, but can still submit contracts to the queue using other methods.

What action must I take?
Please cascade this information to the SDC users within your organisation.

Next update
No further updates will be given.

Support
If you require assistance please contact the LIMOSS Service Desk on details below:
Jul 16, 13:43 BST
GEMINI Service Notification - Production Planned Maintenance
Completed - The scheduled maintenance has been completed.
Jul 20, 14:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 20, 08:00 BST
Scheduled - Dear GEMINI User,

What is this notification about?
This notice is to advise you of planned maintenance within the Production environment for the GEMINI Market Service.

When is the maintenance scheduled?
Saturday 20th July 2024 @ 08:00 - 14:00 (UK).

How does it impact me?
During the scheduled maintenance window, users will not be able to access the GEMINI Service in Production.

What action must I take?
Please cascade this information to the GEMINI users within your organisation.

Support
If you require assistance please contact the LIMOSS Service Desk servicedesk@limoss.london
Jul 17, 11:31 BST
Jul 19, 2024

No incidents reported.

Jul 18, 2024
SDC Service Notification - Production Planned Maintenance
Completed - The scheduled maintenance has been completed.
Jul 18, 21:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 18:30 BST
Scheduled - Dear SDC Admin,

What is this notification about?
This notice is to advise you of planned maintenance within the Production environment for the SDC Market Service, to deliver release 9.6. The release will not impact the way that users interact with SDC.

When is the maintenance scheduled?
Thursday 18th July 2024 @ 18:30 to 21:30 (UK).

How does it impact me?
During the scheduled maintenance window, users will not be able to access the SDC Production Portal, but can still submit contracts to the queue.

What action must I take?
Please cascade this information to the SDC users within your organisation.

Next update
No further updates will be given.

Support
If you require assistance please contact the LIMOSS Service Desk on details below:
Jul 16, 13:40 BST
Jul 17, 2024

No incidents reported.

Jul 16, 2024

No incidents reported.

Jul 15, 2024

No incidents reported.

Jul 14, 2024
LIMOSS SSO Services and API Gateway Notification - Production Planned Maintenance
Completed - The scheduled maintenance has been completed.
Jul 14, 08:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 14, 06:00 BST
Scheduled - Dear Authorised Contact,

What is this notification about?
This notice is to advise you of planned maintenance in the PROD environment which will affect the LIMOSS SDE, LIMOSS Devolved Admin Portal (DAP), LIMOSS API Gateway and all APIs provided via the Gateway.

When is the maintenance scheduled?
Sunday 14th July 2024 @ 06:00 (UK) to 08:00 (UK).

How does it impact me?
LIMOSS SDE, LIMOSS DAP, LIMOSS API Gateway and all APIs provided via the Gateway will be unavailable to all users.

LIMOSS SSO authentication, and access to other services such as DDM are not expected to be impacted by this outage.

What action must I take?
All organisations are requested to:
1. Inform relevant colleagues that this maintenance is taking place and that users may experience problems with the services listed above during the stated date and times.
2. During this maintenance window, users experiencing any problems calling APIs are advised to wait until the outage has completed and retry their request.
3. After the maintenance has completed, we advise all API subscribers and API publishers to test call an API via the PROD LIMOSS API Gateway
o API publishers are advised to check that their app can correctly validate the JSON Web Token (JWT) received from the API Gateway.
o If the call is successful, no further action is required.
o If the call fails, please update the Public key which can be found here https://api.londonmarketgroup.co.uk/discovery/keys or alternatively contact the LIMOSS Service Desk.

Next update
No further updates will be provided for this outage.

Support
If you require assistance please contact the LIMOSS Service Desk on details below:
servicedesk@limoss.london.
Jul 9, 13:46 BST
Jul 13, 2024
SDC Service Notification - Planned Disaster Recovery (DR) Test
Completed - The scheduled maintenance has been completed.
Jul 13, 02:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 12, 18:00 BST
Scheduled - Dear SDC Admin,

What is this notification about?
This notice is to advise you of a planned Disaster Recovery (DR) test on the SDC Market Service, as part of our commitment to maintaining and testing business continuity plans.

When is the DR Test scheduled?
Friday 12th July @ 18:00 (UK) to Saturday 13th July @ 02:00 (UK).

How does it impact me?
During the scheduled DR window, users will not be able to access the SDC Production portal. It is advised not to send any submissions during the DR test.

What action must I take?
Please cascade this information to the SDC users within your organisation.

Next update
A reminder notification will be issued to you on Friday.

Support
If you require assistance please contact the LIMOSS Service Desk on details below:
Jul 9, 14:06 BST
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