All Systems Operational

Uptime over the past 90 days. View historical uptime.
Single Sign-On (SSO) ? Operational
90 days ago
100.0 % uptime
Today
LIMOSS SSO Portal ? Operational
90 days ago
100.0 % uptime
Today
API Gateway ? Operational
90 days ago
100.0 % uptime
Today
Devolved Admin Portal (DAP) ? Operational
90 days ago
100.0 % uptime
Today
Secure Data Exchange (SDE) ? Operational
90 days ago
100.0 % uptime
Today
Delegated Data Manager (DDM) ? Operational
90 days ago
100.0 % uptime
Today
Delegated Audit Manager (DAM) ? Operational
90 days ago
100.0 % uptime
Today
Gemini ? Operational
90 days ago
100.0 % uptime
Today
Market Business Glossary ? Operational
90 days ago
100.0 % uptime
Today
Message Exchange ? Operational
90 days ago
100.0 % uptime
Today
Structured Data Capture (SDC) ? Operational
90 days ago
100.0 % uptime
Today
Faster Claims Payment (FCP) ? Operational
90 days ago
100.0 % uptime
Today
Global Events Observer (GEO) ? Operational
90 days ago
100.0 % uptime
Today
LIMOSS Academy ? Operational
90 days ago
100.0 % uptime
Today
LIMOSS Service Desk ? Operational
90 days ago
100.0 % uptime
Today
LIMOSS Website Operational
90 days ago
100.0 % uptime
Today
Single Sign-On (Pre-Prod) ? Operational
90 days ago
100.0 % uptime
Today
Devolved Admin Portal (Pre-Prod) ? Operational
90 days ago
100.0 % uptime
Today
API Gateway (Pre-prod) ? Operational
90 days ago
100.0 % uptime
Today
LIMOSS SSO Portal (Pre-prod) ? Operational
90 days ago
100.0 % uptime
Today
Secure Data Exchange (Pre-Prod) ? Operational
90 days ago
100.0 % uptime
Today
Message Exchange (MAT) ? Operational
90 days ago
100.0 % uptime
Today
Single Sign-On (Sandbox) Operational
90 days ago
100.0 % uptime
Today
Devolved Admin Portal (Sandbox) ? Operational
90 days ago
100.0 % uptime
Today
LIMOSS SSO Portal (Sandbox) ? Operational
90 days ago
100.0 % uptime
Today
API Gateway (Sandbox) ? Operational
90 days ago
100.0 % uptime
Today
Secure Data Exchange (Sandbox) ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

DDM Service Notification - Production Maintenance Nov 14, 2025 18:00 - Nov 15, 2025 06:00 GMT

Dear DDM Company Admin,

What is this notification about?
This notice is to advise you of maintenance activities within the Production environment for the DDM Market Service to deliver the BAU maintenance release 4.8.0.5.

When is the maintenance scheduled?
Friday 14th November 2025 at 18:00 (UK) to
06:00 (UK) on Saturday 15th November 2025.

How does this impact me?
During the maintenance window, users will not be able to access the DDM or Data Extract Production Service.

What action must I take?
Please cascade this information to the DDM and Data Extract users within your organisation.

Support
If you require assistance please contact the DDM Service Desk on details below:

CTi DDM Service Desk
Phone: +44 800 024 6089
Click here for regional numbers
DDM Service Portal: https://charlestaylor.service-now.com/dasats
Posted on Nov 11, 2025 - 15:15 GMT

LIMOS SSO Service Notification - Production Planned Maintenance Nov 16, 2025 05:00-06:00 GMT

Dear Authorised Contacts,

What is this notification about?
This notice is to advise you of planned maintenance within the Poduction environment for the LIMOSS SSO Portal and SDE Market Service.

When is the maintenance scheduled?
Sunday 16th November 2025 @ 05:00 (UK) to 06:00 (UK).

How does it impact me?
During the scheduled maintenance window, users will not be able to access the LIMOSS SSO Portal or SDE Service in Production. SSO itself and API Gateway will be unaffected by this maintenance.

What action must I take?
Please cascade this information to the SSO users within your organisation.

Next update
No further updates will be sent.

Support
If you require assistance please contact the LIMOSS Service Desk on servicedesk@limoss.london.
Posted on Nov 11, 2025 - 17:29 GMT
Nov 12, 2025

No incidents reported today.

Nov 11, 2025

No incidents reported.

Nov 10, 2025

No incidents reported.

Nov 9, 2025
LIMOSS SSO Service Notification - Planned Disaster Recovery (DR) Test
Completed - The scheduled maintenance has been completed.
Nov 9, 13:28 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 8, 06:00 GMT
Scheduled - Dear Authorised Contat,

What is this notification about?
This notice is to advise you of a planned Disaster Recovery (DR) test on the Production LIMOSS SSO Market Service, as part of our commitment to maintaining and testing business continuity plans.

When is the DR Test scheduled?
Saturday 8th November 2025 @6:00 (UK) to Sunday 9th November 23:59 (UK).

How does it impact me?
All LIMOSS SSO components may be degraded or be unavailable during this period in PROD (LIVE) only. This includes LIMOSS SSO Portal, DAP, SDE, Hashing/Timestamp APIs, LIMOSS SSO Authentication and LIMOSS API Gateway.

All APIs and all Apps registered in the LIMOSS PROD (LIVE) environment may experience reduced availability, or be completely unavailable, during the testing window stated above.

What action must I take?
Please cascade this information to the LIMOSS SSO users within your organisation.

Next update
No further reminders will be sent.

Support
If you require assistance please contact the LIMOSS Service Desk via servicedesk@limoss.london.
Nov 4, 15:46 GMT
Nov 8, 2025
The Message Exchange Service Notification - Production Planned Maintenance
Completed - The scheduled maintenance has been completed.
Nov 8, 09:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 8, 08:00 GMT
Scheduled - Dear Message Exchange Admin,

What is this notification about?
This notice is to advise you of planned maintenance within the Production environment for the Message Exchange Market Service which will affect the Test and MAT environments as well.

When is the maintenance scheduled?
Production will be impacted Saturday 8th November 2025 @ 08:00 (UK) till 09:00 (UK). However, TEST and MAT will be impacted for a longer duration on Saturday 8th November 2025 @ 08:00 (UK) till 22:00 (UK)

How does it impact me?
During the scheduled maintenance window, users will not be able to access the Message Exchange Service in Production, nor TEST or MAT in line with the scheduled times above.

What action must I take?
Please cascade this information to the Message Exchange users within your organisation.

Next update
No further reminders will be sent.

Support
If you require assistance please contact the LIMOSS Service Desk on servicedesk@limoss.london.
Nov 4, 15:55 GMT
DDM Service Notification - Production Maintenance
Completed - The scheduled maintenance has been completed.
Nov 8, 06:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 18:00 GMT
Scheduled - Dear DDM Company Admin,

What is this notification about?
This notice is to advise you of maintenance activities within the Production environment for the DDM Market Service to deliver the BAU maintenance release 4.8.0.4. This is the re-planned release from 31st October.

When is the maintenance scheduled?
Friday 7th November 2025 at 18:00 (UK) to
06:00 (UK) on Saturday 8th November 2025.

How does this impact me?
During the maintenance window, users will not be able to access the DDM or Data Extract Production Service.

What action must I take?
Please cascade this information to the DDM and Data Extract users within your organisation.

Support
If you require assistance, please contact the DDM Service Desk on details below:

CTi DDM Service Desk
Phone: +44 800 024 6089
Click here for regional numbers
DDM Service Portal: https://charlestaylor.service-now.com/dasats
Nov 4, 14:14 GMT
Nov 7, 2025
Nov 6, 2025

No incidents reported.

Nov 5, 2025
DDM Service Notification - Incident
Resolved - Dear DDM Company Admin,

What is this notification about?
Following confirmation from Microsoft yesterday afternoon that they had scaled up their infrastructure to handle the increased traffic, the DDM production service continues to remain stable and BDX upload/processing is working as normal. CTI are waiting on a formal Root Cause Analysis (RCA) from Microsoft to understand why the increased traffic impacted their services.

What action must I take?
Please cascade this information to the DDM users within your organisation.

Support
If you require assistance, please contact the DDM Service Desk on details below:

CTi DDM Service Desk
Phone: +44 800 024 6089
Click here for regional numbers
DDM Service Portal: https://charlestaylor.service-now.com/dasats
Nov 5, 11:45 GMT
Monitoring - Dear DDM Company Admin,

What is this notification about?
This notice is to update you on the Microsoft incident which was impacting the DDM Production Market Service.

Progress update
Microsoft advised CTI that a high volume of requests to their UK South Region caused slowness in their Defender service. They have since scaled up their infrastructure to handle the increased traffic, which appears to have mitigated the impact on the DDM application.

What action must I take?
Please cascade this information to the DDM users within your organisation.

Next update
A further update will be issued tomorrow once we have seen a prolonged period of stability on DDM.

Support
If you require assistance please contact the DDM Service Desk on details below:

CTi DDM Service Desk
Phone: +44 800 024 6089
Click here for regional numbers
DDM Service Portal: https://charlestaylor.service-now.com/dasats
Nov 4, 16:34 GMT
Investigating - Dear DDM Company Admin,

What is this notification about?
This notice is to advise you that the Microsoft Azure issue previously resolved by Microsoft this morning has unfortunately resurfaced. This is currently impacting the uploading of BDXs and CTI have once again reached out to Microsoft for support.

How does it impact me?
The DDM and Data Extract Production Services are available, however when trying to upload a BDX users may receive a Malware error message.

What action must I take?
Please cascade this information to the DDM and Data Extract users within your organisation.

Next update
A further notification will be sent when an update is received from Microsoft.

Support
If you require assistance please contact the DDM Service Desk on details below:

CTi DDM Service Desk
Phone: +44 800 024 6089
Click here for regional numbers
DDM Service Portal: https://charlestaylor.service-now.com/dasats
Nov 4, 14:42 GMT
Nov 4, 2025
DDM Service Notification - Incident
Resolved - Dear DDM Company Admin,

What is this notification about?
This notice is to confirm the Microsoft Azure incident which was impacting the DDM Production Market Service has been resolved by Microsoft. CTI are awaiting the formal RCA (root cause analysis) report from Microsoft which is being tracked and managed via a Problem ticket.

What action must I take?
Please cascade this information to the DDM users within your organisation.

Support
If you require assistance, please contact the DDM Service Desk on details below:

CTi DDM Service Desk
Phone: +44 800 024 6089
Click here for regional numbers
DDM Service Portal: https://charlestaylor.service-now.com/dasats
Nov 4, 09:06 GMT
Investigating - Dear DDM Company Admin,

What is this notification about?
This notice is to advise you that CTI have identified a potential Microsoft Azure issue which is impacting the uploading of BDXs.

How does it impact me?
The DDM and Data Extract Production Services are available, however when trying to upload a BDX users may receive a Malware error message. The issue is currently under investigation by CTI who have raised an urgent ticket with Microsoft.

What action must I take?
Please cascade this information to the DDM and Data Extract users within your organisation.

Next update
A further notification will be sent when an update is received from Microsoft.

Support
If you require assistance please contact the DDM Service Desk on details below:

CTi DDM Service Desk
Phone: +44 800 024 6089
Click here for regional numbers
DDM Service Portal: https://charlestaylor.service-now.com/dasats
Nov 3, 16:38 GMT
Nov 3, 2025
Nov 2, 2025
LIMOSS SDE and Portal Service Notification - Production Planned Maintenance
Completed - The scheduled maintenance has been completed.
Nov 2, 07:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 2, 05:00 GMT
Scheduled - Dear Authorised Contact,

What is this notification about?
This notice is to advise you of planned maintenance within the Production environment for the LIMOSS SDE and Portal Market Service.

When is the maintenance scheduled?
Sunday 2nd November 2025 @ 05:00 (UK) to @ 07:00 (UK).

How does it impact me?
During the scheduled maintenance window, users will not be able to access the LIMOSS SDE and Portal Service in Production. LIMOSS SSO and the API Gateway are unaffected by this maintenance.

What action must I take?
Please cascade this information to the SSO users within your organisation.

Next update
No further updates will be sent.

Support
If you require assistance please contact the LIMOSS Service Desk on servicedesk@limoss.london.
Oct 29, 10:11 GMT
Nov 1, 2025
SDC Service Notification - Production Planned Maintenance
Completed - The scheduled maintenance has been completed.
Nov 1, 23:59 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 31, 18:00 GMT
Scheduled - Dear SDC Authorised Contact,

What is this notification about?
This notice is to advise you of planned maintenance within the Production environment for the SDC Market Service.

When is the maintenance scheduled?
Friday 31st October 2025 @ 18:00 (UK) to Saturday 1st November 2025 @ 23:59 (UK).

How does it impact me?
During the scheduled maintenance window, users will not be able to access the SDC Service in Production.

What action must I take?
Please cascade this information to the SDC users within your organisation.

Next update
A reminder notification will be issued before the maintenance takes place.

Support
If you require assistance please contact the LIMOSS Service Desk on details below:
Oct 21, 08:39 BST
GEMINI Service Notification - Production Planned Release 25.2
Completed - The scheduled maintenance has been completed.
Nov 1, 14:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 1, 08:00 GMT
Scheduled - Dear GEMINI User,

What is this notification about?
This notice is to advise you of a planned release within the Production environment for the GEMINI Market Service to deliver release 25.2.

When is the maintenance scheduled?
Saturday 1st November 2025 between 08:00 UK and 14:00 UK.

How does it impact me?
During this time, the GEMINI Market Service will be unavailable.

What action must I take?
Please cascade this information to all GEMINI Market Service users in your Organisation.
A separate communication will be sent to GEMINI Market Experts by Ecliptic.

Next update
A further communication with full details of the release will be issued on the completion on Monday 3rd November 2025.

Support
If you require assistance please contact the Ecliptic Helpdesk geminihelpdesk@ecliptic.tech.
Oct 30, 12:37 GMT
Oct 31, 2025
DDM Service Notification - Production Maintenance
Completed - Dear DDM Company Admin,

What is this notification about?
This notice is to advise you that the maintenance activities for the DDM Market Service which were due to take place this evening, have been delayed. This is due to an on-going issue with Microsoft Azure which could impact the CTI deployment.

The BAU maintenance release 4.8.0.4 will be re-planned for Friday 7th November. Further comms will be issued next week as a reminder.

What action must I take?
Please cascade this information to the DDM and Data Extract users within your organisation.

Support
If you require assistance, please contact the DDM Service Desk on details below:

CTi DDM Service Desk
Phone: +44 800 024 6089
Click here for regional numbers
DDM Service Portal: https://charlestaylor.service-now.com/dasats
Oct 31, 14:19 GMT
Scheduled - Dear DDM Company Admin,

What is this notification about?
This notice is to advise you of maintenance activities within the Production environment for the DDM Market Service to deliver the BAU maintenance release 4.8.0.4.

When is the maintenance scheduled?
Friday 31st October 2025 at 18:00 (UK) to
06:00 (UK) on Saturday 1st November 2025.

How does this impact me?
During the maintenance window, users will not be able to access the DDM or Data Extract Production Service.

What action must I take?
Please cascade this information to the DDM and Data Extract users within your organisation.

Support
If you require assistance, please contact the DDM Service Desk on details below:

CTi DDM Service Desk
Phone: +44 800 024 6089
Click here for regional numbers
DDM Service Portal: https://charlestaylor.service-now.com/dasats
Oct 28, 15:38 GMT
Oct 30, 2025

No incidents reported.

Oct 29, 2025

No incidents reported.

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